Question 1

How do I download and install the app?

Accepted Answer

You can download I Can Tell Time from the Apple App Store. Simply search for 'I Can Tell Time' or click the App Store badge on our homepage. The app requires iOS 14.0 or later and works on iPhone, iPad, and iPod touch.

Question 2

Is the app free or does it cost money?

Accepted Answer

I Can Tell Time offers the first 3 levels for free so you can try it out. Additional levels and features may be available through in-app purchases. Check the App Store for current pricing information.

Question 3

Does the app work offline?

Accepted Answer

Yes! I Can Tell Time is designed to work completely offline. All features, including lessons, quizzes, and progress tracking, function without an internet connection. This also ensures your privacy - no data is transmitted over the internet.

Question 4

What age is this app designed for?

Accepted Answer

I Can Tell Time is specifically designed for children ages 4-8. The app uses age-appropriate content, simple instructions, and engaging visuals to help young children learn to read analog clocks.

Question 5

Is the app safe for children?

Accepted Answer

Absolutely! We take children's safety and privacy seriously. The app has no ads, no social media integration, and we don't collect any personal data. The app is COPPA compliant. See our Privacy Policy for complete details.

Question 6

How does the app help children learn?

Accepted Answer

The app uses interactive, hands-on learning. Children can drag clock hands to set times, complete quizzes, and earn rewards. The app starts with simple concepts (just the hour hand) and gradually introduces more complex concepts like minutes and AM/PM.

Question 7

Can I track my child's progress?

Accepted Answer

Yes! The app tracks progress locally on your device. You can see which levels your child has completed and which badges they've earned. All progress is stored on your device and is not shared with anyone.

Question 8

How do I reset progress or start over?

Accepted Answer

To reset progress, you can delete and reinstall the app. This will clear all progress and start fresh. Alternatively, you can manually go back to earlier levels within the app.

Question 9

What if I have technical issues or the app crashes?

Accepted Answer

First, try closing and reopening the app. If the issue persists, try restarting your device. If problems continue, please contact us at support@icantelltime.com with details about the issue and your device model.

Question 10

How do I contact support?

Accepted Answer

You can reach our support team by emailing support@icantelltime.com. We typically respond within 24-48 hours. For urgent matters, please include 'URGENT' in your subject line. You can also visit our Support page for more information.

Question 11

Does the app collect any data about my child?

Accepted Answer

No. We do not collect, store, or transmit any personal information. The app works completely offline, and all progress is stored locally on your device. We are fully COPPA compliant. See our Privacy Policy for complete details.

Question 12

Can multiple children use the app on the same device?

Accepted Answer

Yes! The app stores progress locally on the device. If multiple children use the same device, their progress will be combined. For separate progress tracking, each child would need their own device.

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